Customer Testimonials/Reviews


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We have had nothing but an outstanding experience each time we have bought a vehicle through Marc! Customer service is second to none and we HIGHLY recommend Charles to anyone that is in the market to purchase/lease a new vehicle. They work tirelessly to find the best deal and best time to purchase and will not lead you astray, just to get the sale. James in Finance recently went above & beyond to correct a previously dealership's mistakes in order to get us into our new 2018 Traverse. We are truly so very impressed and happy with our purchases and experiences at Charles. Thank you for being so fantastic!!! Sincerely, Hillary & Joe Allen

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Google May 18, 2018
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Great Sales People and Service Department !!

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Google May 15, 2018
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Service repair

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Google May 10, 2018
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Bought a used Buick Regal today from Christian. If you are looking for a new or used car you owe it to yourself to look towards Charles Auto Family. Great group of people who truly care about what’s important to you verses what’s on their agenda. They were quick, honest and helped me with everything I wanted.

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Facebook May 10, 2018
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We just had the best car buying experience in years. Thank you Ryan for understanding what we were looking for and delivering. I would recommend you and the dealership to anyone. Sincerely, the Biscan Family

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Google May 2, 2018
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Facebook May 1, 2018
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Paul is awesome!!! He has helped our whole family purchase cars that we absolutely love!

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Facebook Apr 21, 2018
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Marisa is the best receptionist ever! She is very friendly, helpful, and can send you where you need to go in a very timely manner. She is one of the hardest workers I know. She is still there working at almost 41 weeks pregnant! The Service is great. They really make you feel at home and are very knowledgeable. Shooter Paul is not one of those managers that hides in his office. He is always around and will even get you a cup of coffee or popcorn if you ask politely. He does need a haircut though if he plans on being out in the public as much as he is. Paul must just be so busy helping costumers that there is just no time for a hair cut. Or maybe he plans on growing it out to donate to a charity. I wouldn't be surprised due to his remarkable public relations and charitable heart.

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DealerRater Apr 17, 2018
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Thanks to Scott for helping us purchase a Traverse! Great place to buy a vehicle!

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Facebook Feb 16, 2018
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My 2013 Silverado has been a great truck since purchased new at Charles. What few problems I have had with truck have been taken care of. Steve and Connie go out of their way to help get issues resolved quickly. What few times truck has required service it is nice to know that the customer always is treated well. It is also nice that our community has a dealership that is committed so much to customer satisfaction as well as giving back to community with various community events. Its is well known by many of us how much Bruce, his family and employees do for our area

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DealerRater Dec 22, 2017

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