My 2013 Silverado has been a great truck since purchased new at Charles. What few problems I have had with truck have been taken care of. Steve and Connie go out of their way to help get issues resolved quickly. What few times truck has required service it is nice to know that the customer always is treated well. It is also nice that our community has a dealership that is committed so much to customer satisfaction as well as giving back to community with various community events. Its is well known by many of us how much Bruce, his family and employees do for our area
I would recommend talking with Steve Glova, He explains everything with full disclosure, non-pressure, very knowledgeable, was a very comfortable experience, and calming atmosphere.
Our experience with Charles Auto Family was superb ! The entire team worked hard to overcome obstacles and my husband loves his new Malibu! Our daughter also was so impressed - she also purchased her new Chevy Cruze from Charles Auto Family. Steve , Jimmy , and everyone who worked with us - THANK YOU
Smooth and fast.
Timely, thorough attention to customer needs and wants. Their professional and expert staff WANT to help. Enthusiasm drives the dealership! Charles earns and values your trust!
Work repairs and service are completed in a timely manner. When we have had issues with other dealerships solving problems with our vehicles, the service department at Charles located the problem and corrected it. Their clerical staff are also very helpful and excellent with billing issues with our fleet vehicles. I would highly recommend service with them.
We have been dealing with Charles for many years. One reason we always go back is the outstanding service department, especially Steve. We recently purchased a new vehicle and the sales person, Steve Glova, spent quite a bit of time with us answering questions and explaining various features of the vehicles we were interested in. We did purchase the new car and Steve and the rest of the staff did all the paperwork necessary and we drove it away the same day. Great job.
I purchased a nearly-new truck from Charles Auto Family last year. Recently, barely out of warranty, the truck needed an expensive repair. Service manager Steve went out of his way to reduce the cost and offer a loaner vehicle.
Great experience every time I deal with Charles Auto Family. Everyone is extremely pleasant and great to deal with. Very pleasant buying experience and the only dealership I will purchase from! Thank you!
Took my Silverado in for some recalls to be fixed and was immediately greated by a salesman who was trying to get me to trade my vehicle for a newer model. All I wanted was to drop my vehicle off and get a rental. Instead I had to listen to a sales pitch while he got the rental truck ready for me to drive. Stop doing this. Offer good, fast, convenient service and customers will come back. You don't need to try and sell everyone a vehicle every time they come in